Privacy Policy

1. Who this policy applies to

This policy covers visitors to our public marketing site and people who use customer workspaces hosted by Strong Systems. Where a customer (the “tenant”) uses our platform to process data about their own operators, vendors, or customers, that customer is the controller of that data and their own privacy notice governs its use. We act as a processor on their behalf.

2. Information we collect

We collect the following categories of information:

• Account information — name, work email, company, and role, provided when you sign up or are invited to a workspace.
• Usage information — pages viewed, features used, and device and browser details, collected through cookies and similar technologies (see our Cookie Policy).
• Content you provide — production, inventory, compliance, accounting, and other operational records you enter into your workspace.
• Support and communications — messages you send us and the contents of support tickets.

3. How we use information

• To provide, maintain, and secure the platform.
• To personalize and improve your experience.
• To analyze usage and measure performance, where you have allowed analytics cookies.
• To communicate with you about your account, security, and support.
• To comply with legal and regulatory obligations.

4. Cookies and tracking

We use strictly necessary cookies to run the site and optional analytics and marketing cookies that you can accept or decline. You can review and change your choices at any time. For details on each category and the specific trackers we use, see our Cookie Policy.

5. Sharing your information

We do not sell your personal information. We share it only with service providers who help us operate the platform (such as hosting, email delivery, and analytics), under contracts that require them to protect it, and where required by law.

6. Data retention

We keep personal information for as long as needed to provide the service and to meet our legal, accounting, and reporting obligations. Workspace content is retained according to the agreement with the relevant customer.

7. Your rights

Depending on where you live, you may have rights to access, correct, delete, or port your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below. If your data lives in a customer workspace, we may direct your request to that customer as the controller.

8. Security

We use technical and organizational measures designed to protect information against unauthorized access, loss, or misuse. No system is perfectly secure, but we work continuously to safeguard your data.

9. Changes to this policy

We may update this policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice.

10. Contact us

Questions about this policy or your information can be sent to privacy@strongsystems.io.